OG Exp Logo Sweatsuit (Orange)

Clothing Return Policy

Thank you for choosing ELEVATED BY OFRESH for your clothing needs. We want to ensure your satisfaction with every purchase you make. Please review our return policy below:

1. Timeframe:

• You may return unworn, unwashed, and undamaged items within 30 days of the purchase date for exchange ONLY!

2. Condition of the Item:

• All returned items must be in their original condition, with tags attached and in their original packaging. Any items that show signs of wear, washing, or damage will not be eligible for return.

3. Proof of Purchase:

• A valid receipt or proof of purchase is required for all returns. Returns made without a receipt may be subject to store credit at the current selling price.

4. Method of Refund:

• Refunds will be issued to the original form of payment used for the purchase. If you paid with a credit card, please allow 5-7 business days for the refund to reflect on your account.

5. Exceptions:

• Certain items are non-returnable, including but not limited to:
  • Undergarments, swimwear, and intimate apparel (for hygienic reasons).
  • Items marked as final sale or clearance.
  • Personalized or custom-made items.
• Returns of these items will not be accepted unless they are defective or damaged upon receipt.

6. Return Shipping:

• Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping method for your return.

7. Restocking Fees:

• We do not charge restocking fees for returned items unless they are returned in a condition that renders them unsellable.

8. In-Store Returns:

• Items purchased online may be returned in-store, following the same guidelines as outlined above.

9. International Returns:

• • International returns are subject to the same policy as domestic returns. However, customers are responsible for all return shipping costs and any applicable customs fees.

10. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.

Contact Information:

• If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [SALES@OFRESH.COM / 347-918-8879.]

By making a purchase from [OFRESH], you acknowledge and agree to abide by the terms of our return policy as outlined above.

[OFRESH] [2917 3RD AVE, BRONX, NY, 10455]